Refund Policy

At BambooXilpa, we are committed to providing our customers with high-quality products and a satisfying shopping experience. We understand that sometimes issues may arise with your purchases. This Refund Policy outlines the circumstances under which we offer refunds to ensure your satisfaction.

Refund Eligibility

Refunds are eligible under the following circumstances:

  1. Faulty or Damaged Items: If the product you receive is faulty or arrives in a damaged condition, you may request a refund.

  2. Out of Stock: In the event that a product becomes out of stock or is unavailable after you place an order, and we are unable to fulfill your order, you may request a refund.

  3. Item Does Not Match Website Details: If the product you receive significantly deviates from the details provided on our website, you may request a refund.

Refund Process

To initiate a refund, please follow these steps:

  1. Contact our customer support team within 15 days of receiving the product to report the issue and request a refund.

  2. Provide detailed information about the issue, including clear images of the faulty or damaged item, if applicable.

  3. Our customer support team will guide you through the refund process and provide you with instructions on returning the item, if necessary.

  4. Once we receive your request and verify the eligibility for a refund, we will process your refund within a reasonable timeframe.

Refund Method

Refunds will be issued using the original payment method used for the purchase. Please allow a reasonable processing time for the refund to reflect in your account.

Important Notes

  • We reserve the right to inspect the returned item to determine its eligibility for a refund.

  • If an item is found to be damaged due to mishandling by the customer, it may not be eligible for a refund.

  • Shipping and handling charges are generally non-refundable, unless the return is due to a mistake on our part.

  • The refund policy is subject to change at the discretion of NDJS Enterprises LLP, so we recommend checking our website for the most up-to-date information.

Contact Information

If you have any questions or need assistance with a refund, please contact our customer support team at support@bambooxilpa.com.

Thank you for choosing BambooXilpa. We are committed to providing you with the best possible shopping experience, and this policy is designed to ensure your satisfaction when issues arise with your purchases.